EE Upgrade Check

Enter your details to see if you can upgrade your handset today.

We take care of your data. Have a look at our Privacy Policy.

By submitting your eligibility request you will receive our latest offers and your upgrade information, plus we will remind you when it’s time to upgrade.

Privacy Policy

We are committed to ensuring that your privacy is protected and as such this Privacy Policy sets out how our company uses and protects any information that you provide to us. If we ask you to provide certain information by which you can be identified when placing an order, our commitment to you is that it will only be used in accordance with this privacy policy.

We may change this policy from time to time by updating this page. This policy is effective from 1st January 2011 and was last updated on Tuesday 8th May 2018.

What information we may collect:

  • Name
  • Address
  • DOB
  • Contact details, email, mobile and landliner
  • Demographic interests such as preferences and interests
  • Payment information

What we do with the information we gather

  • Ensure all requirements are met for your order
  • To process your order
  • For contacting you during the sales journey and keeping you updated during the life of your contract.
  • To improve our products and services.
  • Internal record keeping
  • We may periodically send promotional emails about new products, special offers or other information which we may think you will find of interest, using the email you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Who we may share your information with

We may share your information with other providers to carry out services on your behalf. Other providers include our insurance provider, credit bureaus, card payment processors and Identity Verification providers. Although your information may be shared, we still control your personal information and we have strict controls in place to make sure it’s properly protected.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Opting Out
If you wish to opt out of any marketing or contact from ourselves, this can be done so using any of the following methods. By email, or by calling 0121 748 8484 or by writing to Voice Mobile Ltd, 220 Chester Street, Aston, Birmingham B6 4AH
If you wish to opt out of SMS contact only, you can also text Optout END to 87007. If you wish to opt out of email contact only, there is an opt-out option on any marketing email you receive from us. Remember if you do select to opt out of any contact detailed above, you risk losing the great benefits and offers personalised for you.

Link to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Voice Mobile Ltd, 220 Chester Street Aston, Birmingham, B6 4AH, or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. The only time where your information is transferred to a third party is when we are confirming your eligibility for an upgrade, and processing your new upgrade.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Voice Mobile Ltd, 220 Chester Street, Aston, Birmingham, B6 4AH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

EE - The Biggest, Fastest and Most Reliable Network

EE go further to give you 4G in more places than any other UK network. We’re not just talking towns, either. You should be able to use your data all over the place. Why shouldn’t you share a seaside selfie, check in up a peak, or stream live videos from a festival field?

Well, at EE, we’ve got 4G in more places than any other UK network to help you do all that and more. We’re the first UK network to show you our geographic coverage, not just population coverage. After all, it’s often the remotest places where you need a good 4G signal the most.

We’re working towards covering 95% of the UK with 4G by 2020. In 2016 alone we added 4G coverage to an extra 25% of the UK, meaning 75% of the UK now has superfast 4G speeds on our network. Our 4G is now available in more places than any 3G network, just four years after launch, making it the UK’s fastest network expansion ever.

Mobile only. 4G speeds depend on location, number of users and plan. 4G only available on EE plans. Check your coverage at Compatible device required. 4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H1 (Jan – Jun 2017). Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducting over 23K randomly sampled test cycles. EE tests carried out using 4GEE Max tariff with uncapped speeds. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details. The monthly price shown will be adjusted every year in your March bill by the Retail Price Index announced in February that year.